Terms of sale
1. About us
These Terms and Conditions apply to purchases from Flippin’ Lovely through our website, by email or telephone, and in our physical store or market premises.
Trading name: Flippin’ Lovely Vintage
Legal business: Sole Trader
Trading address: Unit A, Winchester Farm, Cheddar
Email: hello@flippinlovely.com
Please read these terms before placing an order. By placing an order, you agree to these terms. Nothing in these terms affects your statutory rights.
2. Consumers, trade buyers and age
These terms apply to consumer purchases unless we agree separate trade terms in writing.
To buy from us online you must be at least 18 years old, provide accurate contact, delivery and payment details, and be legally entitled to use the payment method provided. We may ask for reasonable information to verify an order, prevent fraud, comply with product-safety obligations or confirm that an item can lawfully be supplied for the intended use.
If you are buying as a dealer, restorer, upholsterer, interior designer, business, prop buyer, museum, gallery or other trade buyer, please tell us before purchase. Different legal rights may apply to business purchases.
3. Vintage, antique and one-off items
Most of our items are vintage, antique, pre-owned or one-off pieces. They will usually show signs of age, use, repair, restoration, fading, patina, marks, or other wear consistent with their age and previous life. We describe condition as carefully as we reasonably can and will draw attention to significant defects, damage, or alterations that go beyond ordinary age-related wear where we are aware of them.
The price of an item reflects its age, character, condition, rarity and any disclosed faults. A disclosed fault, ordinary age-related wear, patina or cosmetic imperfection will not normally be treated as a fault for return purposes unless the item is materially different from how we described it.
Measurements are approximate. Please contact us before purchase if exact dimensions, colour, finish, fabric tone or access measurements are critical. Colours may appear differently on screens, devices and browsers.
4. Product photographs and AI-generated images
We provide actual photographs of the item offered for sale wherever reasonably possible.
Where an image is AI-generated, digitally staged, a lifestyle mock-up, a room-set image or otherwise illustrative, it will be clearly marked. Such images are for illustration only and are not a condition report. Actual product photographs, written descriptions and stated condition notes are the basis of the sale.
If there is any inconsistency between an illustrative image and the written listing or actual product photographs, the written listing and actual product photographs take priority, unless we have materially misdescribed the item.
5. Availability and one-off stock
Many of our items are unique and may be available in store, at market events and online at the same time. We do our best to keep website listings up to date, but stock errors can occur.
Placing an online order does not guarantee that an item is available. Your order is an offer to buy. We accept your order only when we send you an order acceptance, dispatch confirmation, or confirmation that the item is ready for collection or delivery. An automated order acknowledgement or payment authorisation is not acceptance of your order.
If an item is unavailable before we accept your order, we will contact you as soon as reasonably possible and refund any payment taken. We may also decline or cancel an order where we reasonably need to do so because of a stock error, pricing error, description error, product-safety concern, payment problem, suspected fraud, delivery limitation, legal restriction, or because the item cannot lawfully or safely be supplied for the intended use.
Once we have accepted an order, we will not cancel it unless we are legally entitled to do so, you ask to cancel, payment fails, fulfilment becomes impossible, or a material error or safety issue comes to light.
6. Pricing and payment
All prices are in pounds sterling. Prices include VAT where VAT is applicable.
The total cost of your order is the item price plus any delivery, postage, collection, storage, or other charges that are clearly shown or agreed before you pay. Delivery charges are calculated at checkout or quoted before acceptance where the cost depends on postcode, item size, weight, courier availability or access requirements.
We do not add hidden mandatory charges at the end of checkout. Where a delivery or other charge cannot reasonably be calculated until you provide details, we will explain how it is calculated and show the total before you are committed to pay.
Online payments: We accept Visa, Mastercard, and most major credit and debit cards through our payment provider. We do not store your full card details.
In-store payments: We accept bank transfer and cash only. Goods will not be released until cleared payment has been received.
You confirm that the payment method used is yours or that you are authorised to use it. Card payments may be subject to validation and authorisation by the card issuer. We are not responsible for delay or non-fulfilment caused by refusal or failure of payment authorisation.
7. Delivery and fulfilment
Fulfilment depends on the nature, size and location of the item.
7.1 Non-furniture items
Non-furniture items are eligible for delivery to addresses in the United Kingdom only, where delivery is available at checkout. We do not ship internationally.
Delivery costs are calculated at checkout. Non-furniture items may also be purchased directly from our store during advertised opening hours.
7.2 Furniture
Furniture must usually be collected from our store unless local delivery is offered for that item. Not all furniture is eligible for delivery.
Local furniture delivery may be available on selected items to the following postcode areas:
BS21, BS22, BS23, BS24, BS25, BS26, BS27, BS28, BS29, BS40, BS41, BS48, BS49.
Availability and cost of furniture delivery will depend on the item, postcode, access, vehicle requirements, and courier availability. We will confirm whether delivery is available before accepting the order.
Unless we agree otherwise, furniture must be collected within seven working days of purchase or of our notice that the item is ready for collection. “Working days” means Monday to Friday, excluding bank holidays in England and Wales.
7.3 Delivery access
You are responsible for checking that furniture will fit through doorways, stairways, lifts, corridors and other access routes before ordering delivery or collection. You must tell us about access restrictions, stairs, parking limitations, narrow roads, time restrictions or other delivery issues before delivery is arranged.
If delivery cannot be completed for reasons within your control, including inaccurate address details, lack of access, no one being available to receive the item, or the item not fitting into the property, we may charge reasonable failed-delivery, re-delivery, return or storage costs.
The delivery service level, such as threshold delivery, room-of-choice delivery or courier collection, will be stated at checkout or agreed in writing before delivery.
7.4 Customer-arranged couriers
You may arrange your own courier or transport company for collection, subject to our agreement and collection times. Your courier is your nominated person for collection. You must ensure your courier can provide an accurate collection window of less than 4 hours.
We are not responsible for any damage caused by a courier, transport company, or third party you arrange after the item has been handed over to them. You should ensure that your chosen courier is experienced in handling vintage furniture and is adequately insured.
7.5 Risk and ownership
Ownership of goods passes to you when we have received payment in full.
Risk in the goods passes to you when the goods come into your physical possession, or into the physical possession of a person you have asked to receive them. If you arrange your own carrier and that carrier is not one we offered, risk passes when the goods are handed to that carrier.
8. Uncollected furniture and storage
Furniture is large, and storage space is limited. Unless we agree on a different collection period in writing, furniture must be collected within seven working days.
If furniture is not collected within the agreed period, and you have not arranged an extension with us, we may charge a reasonable storage and administration fee of £5 per item per calendar day from the eighth working day after the item was due to be collected. We will notify you before storage charges begin.
Storage charges will reflect our reasonable costs and will not apply where the delay is caused by us. Where legally permitted, unpaid storage charges may be deducted from sums due to you or invoiced separately.
If an item remains uncollected for more than 14 days after we have given written notice, we may cancel any unaccepted order or take steps available under applicable law regarding uncollected goods, including resale after any required notice. Your statutory cancellation rights are not affected.
9. Online, telephone and email orders: cancellation rights
This section applies to consumer purchases made online, by telephone, by email or otherwise at a distance. It also applies where you buy online and collect from our store.
You may cancel most distance orders without giving a reason within 14 days after the day on which you, or a person nominated by you, receives or collects the goods. For orders delivered in separate parts, the 14-day period runs from the day after you receive the last part.
To cancel, you must tell us clearly before the cancellation period expires. You can email us at hello@flippinlovely.com.
After telling us you wish to cancel, you must return the goods to us without undue delay and within 14 days.
You are responsible for the direct cost of returning goods to us unless the item is faulty, not as described, unsafe, or if we have agreed to cover the return cost. For furniture or other goods too large to return by post, return courier costs can vary significantly. As a guide, return collection may cost £150, depending on item size, postcode, and courier availability.
You must return items with reasonable care and suitable packaging. For vintage, fragile, ceramic, glass, lighting, or furniture items, you should use packaging and transport appropriate to the item’s age, fragility, and value.
10. In-store purchases
For items bought in person from our store or market premises after you have had the opportunity to inspect them, there is no automatic legal right to return the item simply because you change your mind. We do not offer change-of-mind refunds for in-store purchases unless this is expressly stated on your receipt or agreed in writing.
Your statutory rights still apply. If an item is faulty, not as described, unsafe, or if you have another statutory right to a remedy, please contact us.
11. Faulty, unsafe or misdescribed goods
We take care to describe items accurately and identify significant damage or defects. If you believe an item is faulty, unsafe or not as described, please contact us as soon as reasonably possible at hello@flippinlovely.com, with your order number, photographs and a description of the issue.
Depending on the circumstances, you may be entitled to a refund, repair, replacement, price reduction or compensation. For one-off vintage items, an exact replacement will usually not be possible.
A “fault” does not include ordinary age-related wear, patina, fading, historical repair, minor movement in wood, surface marks, cosmetic imperfections or issues that were clearly described, photographed or priced into the item before purchase.
We may ask you not to use the item further while we assess the issue, especially where safety, transport damage or structural condition is in question.
12. Upholstered furniture, soft furnishings and fire safety
Some upholstered furniture, cushions, mattresses, padded items and soft furnishings are regulated by the Furniture and Furnishings (Fire) (Safety) Regulations 1988, as amended.
We will not knowingly supply regulated upholstered furniture for domestic use in the United Kingdom unless we reasonably believe it can lawfully be supplied for that use.
Product listings for upholstered or padded items will, where relevant, state the item’s compliance status, such as whether it has a permanent fire-safety label, has been professionally reupholstered, is believed to be pre-1950, or is subject to use restrictions.
Furniture made before 1 January 1950 is generally outside the specific Furniture and Furnishings fire-safety controls, although general product-safety obligations may still apply.
Where an upholstered item is post-1950, date-uncertain, lacks required compliance evidence, or contains original upholstery that may not comply, we may mark it as:
“Collector/display/re-upholstery only — not supplied for domestic use.”
Items marked in this way are supplied only as collector’s pieces, display items, restoration projects, props, works of design interest, or for lawful trade, reupholstery or non-domestic purposes. They must not be used as seating, bedding or domestic furniture in a UK dwelling unless and until they have been assessed and, where required, made compliant by a competent professional.
By purchasing an item marked as collector/display/re-upholstery only, you confirm that you understand the restriction and will not use it as domestic furniture unless it has first been made compliant. We may ask for written confirmation of intended use and may refuse or cancel an order where we cannot lawfully or safely supply the item.
Nothing in this section excludes our product-safety obligations or your statutory rights.
13. Electrical and lighting items
Vintage electrical and lighting items may not meet modern electrical standards unless they have been tested, rewired or otherwise confirmed as suitable for use.
A product listing will state whether an electrical item is supplied as tested for use, rewired, PAT-tested where applicable, or supplied for decorative/restoration purposes only.
Items sold for decorative or restoration purposes only must not be connected to the mains or used electrically unless checked, repaired or installed by a competent electrician. We are not responsible for damage or injury caused by use contrary to stated restrictions, except where liability cannot legally be excluded.
14. Repairs, restoration and alterations after purchase
If you alter, repair, strip, refinish, repaint, rewire, reupholster, clean aggressively, dismantle, or otherwise modify an item after purchase, this may affect your ability to return it or claim that an issue was present at the time of sale.
This does not affect your rights where the item was faulty, unsafe, or misdescribed at the time it was supplied.
15. Refusal, cancellation and eligibility to purchase
We may refuse, cancel, suspend, or unwind a transaction where reasonably necessary and legally permitted, including where:
the item is unavailable;
the item has been incorrectly priced or described;
payment is not authorised or is reversed;
we suspect fraud, misuse of payment details or false information;
you are under 18;
you provide an invalid or unverifiable delivery address;
delivery or collection cannot reasonably be completed;
we have product-safety, fire-safety, electrical-safety or legal concerns;
the item cannot lawfully be supplied for the intended use;
you behave abusively, threateningly or unlawfully toward us, our staff or delivery partners.
We do not deliver to PO boxes, hotels or temporary accommodation addresses unless we expressly agree in writing.
16. Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory rights, unsafe goods where liability cannot be excluded, or any other liability that cannot legally be excluded or limited.
We are responsible for losses that are a foreseeable result of our breach of these terms. We are not responsible for losses that are not foreseeable, or for business losses where you bought as a consumer, including loss of profit, loss of business, loss of opportunity or business interruption.
Vintage items are sold for ordinary private use unless otherwise stated. They are not supplied for commercial, structural, load-bearing, childcare, rental-property, hospitality, public-space, medical or safety-critical use unless we expressly agree this in writing.
17. Events beyond our control
We are not responsible for delay or failure caused by events outside our reasonable control, including fire, flood, storm, extreme weather, road closures, strikes, transport disruption, illness, epidemic, government restrictions, civil disturbance, supplier failure, utility failure or other events we could not reasonably prevent.
If such an event affects your order, we will contact you as soon as reasonably possible. If fulfilment is substantially delayed or becomes impossible, you may cancel and receive a refund for goods not supplied.
18. Personal information
We will use your personal information to process your order, arrange payment, delivery, collection, returns, fraud checks, customer service and legal compliance. Our separate Privacy Policy explains how we collect, use and protect personal information.
19. Complaints and dispute resolution
If you have a complaint, please contact us first at hello@flippinlovely.com with your order number and details of the issue. We will try to resolve complaints fairly and promptly.
If a consumer complaint cannot be resolved, we will provide information about an appropriate certified alternative dispute resolution provider where required. We are not obliged to use ADR unless required by law or unless we agree to do so.
20. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the terms in force when you place your order, unless a change is required by law or you agree to the change.
21. Governing law
These terms are governed by the laws of England and Wales.
If you are a consumer living in Scotland, Northern Ireland, or another part of the UK, you may also have mandatory local consumer rights and may be able to bring proceedings in your local courts where the law allows.